Frequently Asked Questions
Everything you need to know about your Alexandria Store experience.
What is the processing time for orders?
All orders are processed within 1-2 business days. You will receive a notification with tracking information as soon as your beauty essentials are on their way.
Do you offer international shipping?
Yes, Alexandria Store ships worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your beauty products cruelty-free?
Absolutely. We are committed to ethical beauty standards, and all products featured in our store are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.