Returns & Exchanges
At Alexandria Store, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive an authorization code.
Prepare Your Package
Carefully pack the unused items in their original boxes, ensuring all seals are intact to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing